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Catalogue Issue 24

You'll find answers to common questions on this page. Please let us know if you have any other questions.

Q: Where can I find the prices of your products?
A: Please contact us to request a copy of our price list which will show prices for all of the products in our catalogue, including volume discounts. We also have price lists available which include prepaid shipping, so the price you see is the price you pay, plus applicable taxes of course.

Q: Can you ship to the USA?
A: Yes, we ship regularly across the USA. Better yet, we also have a US price list including prepaid shipping anywhere in the continental 48 states of the USA made specifically for our friendly neighbours south of the border. Since we include shipping in our prices, we will handle all shipping paperwork and all customs and brokerage fees for a no-hassle experience.

Q: How long will it take to ship my order?
A: Generally within 1-2 business days. We regularly stock all of our catalogue items for immediate shipping. Many of our orders ship the same day, but this depends on the size and scope of the order.

Q: Do you accept returns?
A: Yes, those details can be found in our Terms & Conditions section.

Q: Do you accept payment by credit card?
A: Yes, we accept payment by Visa, Mastercard and American Express.

Q: How do I open a credit account?
A: Submit a completed copy of our credit application which can be found in our Downloads section. We will review the application and will open your account upon approval.

Q: How can I place an order?
A: Simply contact us by phone, fax or email and let us know what you're interested in and we'll walk you through the rest.

Q: What is your minimum order?
A: Minimum orders for collect shipping or pick-ups are $15.00 per shipment. Minimum orders for prepaid shipping are $100.00 per shipment for Canada or the USA.

Q: Do you offer samples of your products?
A: Yes. We offer free samples within reason. We also offer free shipping on most samples depending on the size and quantities of the samples.

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Dyna Engineering Ltd.
#5 - 1850 Hartley Avenue
Coquitlam, BC V3K 7A1
Tel: 1-888-609-8697
Fax: 1-888-609-8702
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